Our Customers
We take pride in servicing each of our customers and value the wisdom, knowledge and insight we gain each time we interface with them.
DICP Contact Centre
Continual innovation, in-house expertise and decades of direct marketing experience ensure our products and professional services are the very best. Our compliant, best-practice solutions deliver ultimate Sales-driven marketing success.
We work in partnership with our clients to understand their requirements so that we can deliver the best results. This assures continuous production of efficient and cost-effective products that drives sales growth. With specialists in Data Management, Business Lead Generation, and Innovative Solutions, DICPprovide on point services that suit our clients’ needs.
It is DICP aim to be our clients trusted Sales center partner and to provide our clients with the highest quality and deliver outstanding levels of customer service.
We also work with various Uk Clients and vast experience in the SA markers.
We are a Sales Center from our 60-seat call center based in the South Africa Durban Umhlanga
Our Core Values
At Advantage, we believe there is a cause and effect relationship between loyal employees and loyal customers. For that reason, we place our greatest value on Our People, Our Customers, Our Service and Our Integrity.
Our People
Superior customer service starts with superior employees. Advantage values each of its employees and the talent, dedication and skills that they bring to our organisation.
Our Vision
Our vision is to become known as the customer interactions service provider that masterfully embraces the vision, spirit and tiered goals of our clients. Working collaboratively with our clients, our aim is to contribute to their longevity and profitability in the marketplace while ultimately ensuring strategic growth and a reasonable return to our investors.
Our Service
Quality service is at the core of our existence. We operate in a state of continuous improvement, set high standards for our employees and live by those standards because we know that success is an ongoing goal.
Our Integrity
We are only as true as our words and our actions.
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DICP Contact Centre’s mission is to leverage its corporate talents, knowledge and resources to help clients seize opportunities, realise their growth potential, and ultimately accomplish their business goals.
In a world in which the art of face-to-face communication continues to decline, DICP Contact Centre’s mission is to offer the business world artists of customer interaction who possess creativity and ingenuity, and ensure that the vision of every client becomes a reality. With a human touch, our leaders and directors work daily to ensure that our agents are confident in their ability to carry out each client’s specific agenda. Consequently, it is our mission to not only build but to foster lasting and lifetime client relationships by delivering 100% customer satisfaction.
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